HPA Consulting Group

Telecom Technology and Expense Management Solutions


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Let HPA Consulting Be Your Partner For All Your Telecom Needs

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom services and expenses for businesses to get them the most cost effective telecom solutions possible.



Telecom Consulting

  • Telecom System and Network Planning
  • RFP/Bid Management
  • Project Management



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Telecom Management

  • Reduce Your Telecom Expenses with HPA
  • HPA has Saved Clients over $100 million over the past 20 years!


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Technology Advisor

  • Tired of calling Telecom Providers and not getting the service you need?
  • HPA can manage all of your Telecom Services at No Cost to you

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Contact Center Solutions

  • Efficiency & Process Analysis
  • Customer Service Improvements
  • Contact Center Development

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About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 300 years of experience in many facets of voice and data communications.  HPA provides independent and unbiased advice and is not associated with any telecom vendor.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, contact centers and broadband applications. In addition, HPA manages the telecom networks and expenses for businesses to get them the most cost effective telecom solutions possible.  

Since HPA's formation in 1994, over 500 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and backup circuits at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality to improve business operations.  In addition, HPA implemented backup circuits at all critical locations to ensure these locations are always up and running.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in dramatic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

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Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560

Web: www.hpagroup.com



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HPA conducts free Webinars from time to time about various Telecom Technology and Expense Management Issues. Check back from time to time or sign up for our Newsletter to be informed about future Webinars.


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For a Consultation:

    Telecom Technology and Expense Management Solutions
    Telecom Consulting    |    Telecom Management    |    Technology Advisor    |    Contact Center Solutions