Client Testimonials

Read below what some of our clients are saying about HPA Consulting Group.



Chief Financial Officer @ Clark Patterson Lee
Architectural Engineering Firm

Phone bills are so complicated that you have to pay by the page to have them sent to you, and the plans are always changing. I don’t have the time or experience to review a 200 page telecom bill, so that is why we rely on HPA Consulting Group. Their initial consulting service saved us over $12,000 annually and their monthly fee for continuous monitoring has paid for itself many times over.

Chief Financial Officer @ O'Connell Electric
Electrical Contractor

We engaged HPA to audit our cellular telecom services and they successfully helped us reduce our wireless costs by over 20%. Since that time, we have retained HPA to continue to monitor our monthly wireless costs and services. HPA verifies our wireless services and charges each month and then continue to help us keep our wireless costs in line.

Chief Information Officer @ Empower Federal Credit Union
Upstate NY Credit Union

HPA analyzed our current telecom infrastructure, recommended a new design, managed the RFP process and project managed the implementation. We would have been lost without them. They now manage all of our telecom services. HPA provides great service and is very cost effective.

IT Director @ the City of New York
City Government

HPA saved us over a million dollars. Their process was very thorough. They found many lines that we were no longer using and disconnected them for us. My management was very happy!

Owner @ Emerald Financial Services
Tax Accounting Company

HPA cut our telecom service costs in half and improved our internet speed. And HPA project managed the implementation at no cost to us.

Owner @ Financial Freedom Group
Small Business

We love our new hosted telephone solution. HPA showed us the advantages of hosted. Now we have all of the benefits of a Fortune 500 level phone system at a cost that makes sense for us. Great customer service.

Owner @ Henrietta Building Supplies
Upstate NY Company

We don’t ever have to call a telecom carrier again. No more listening to the multiple selections and waiting online. We just call or email HPA, they respond and they take care of our issue. The time savings is unbelievable.

Owner @ JN White
Small Business

I was looking at a large expense to replace our 20+ year old telephone system. HPA implemented a hosted telephone system for me at no monthly cost from what I was paying and no need to buy a new system.

Purchasing Director @ the City of Baltimore
City Government

HPA saved us hundreds of thousands of dollars. They visited each of our sites and verified which services we were using. This enabled us to disconnect unused services. We kept trying to do this ourselves, but were never able to effectively get it done. HPA has a great process that effectively gets the job done.

Senior Vice President @ Finger Lakes Health
Medical Hospital and Practices

HPA has managed our entire telecom infrastructure and services for over 15 years. They have saved us significant dollars on our telecom expenses while always meeting our needs and delivering on-time. HPA is a great resource to have on our Team.

Vice President @ Conifer
Property Management Firm

We have over 200 locations and each has previously ordered their own telephone service. HPA now manages the telecom service at all locations. They have consolidated the services to save money. In addition, they handle all repairs and requests for new or changed service which has saved our people time.

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »



Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560

Web: www.hpagroup.com



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